British Airways Customer Review Dashboard
Created an interactive Tableau dashboard analyzing British Airways customer reviews across aircraft type, cabin class, country, and service categories to surface satisfaction drivers and pain points.
Tech: Tableau · Data Cleaning · Customer Analytics · Visualization · Interactivity
Approach
- Cleaned and structured airline customer review data for analysis.
- Built interactive Tableau dashboards with filters for aircraft type, cabin class, country, and service category.
- Designed views to highlight satisfaction drivers and recurring customer pain points.
